Standing in the bank queue you have plenty of time to think about how you would reform the bank service if you could. Starting with queues obviously - the time it takes, the lack of actual queuing and so on. You ponder on the possibilities of introducing customer service measures - such as staff arriving on time, telling the folks waiting if there is a problem. In your head, you re-arrange the manner in which people would be served - the 6 folks that crush the counter at any time would be sent back into the queue. The waiting folks who become intimately aware of your business are scattered. The fact that you are in the withdrawals queue rather than the deposits queue already hints at your business but it would be nice if several people were not reading your withdrawal slip to ease the boredom. I reckon I could get this place in shape in no time.
But then what shape that that would be. Does everything have to be done the way it is done at home. I appear to be the only one hung up on the whole queuing phenomenon. Privacy seems to be less of an issue for everyone else.
Similar issues have come up at the library. Since day one I have struggled to convince librarians of the need to stay put in the library. All sorts of alternatives are in place - lock the books in a cage so that the students cannot touch them until the librarian turns up, lock the library whenever the librarian wants to take a wander about, have no resources to worry about... The possibility of a staff member spending 7-8 hours a day in the library rarely features. It coincides with another issue - library staff reading the newspaper while readers wait for it (notions of not reading it at all during work hours have long since been abandoned). So one librarian - in all earnestness - told me that his library really should get a daily newspaper as that would keep him in the library for longer each day.
So again the reform question - just how much should I try to change these libraries so that they are the same as home (spend your day in the library, read the paper on your lunch break etc). Is the Western mindset automatically better in some way? And what is the point if people see and experience the world differently here?
Should figure it all out any moment from now...